Reference

What You Agree To When You Use sky99

These terms set out what you can expect from us and what we ask from you when you open an account and use our platform.

Applies to all account holdersCovers bKash, Nagad, Rocket transactionsEligibility depends on local lawUpdated terms take effect on publication
sky99 What You Agree To When You Use sky99
HOW WE HANDLE POLICY

What We Do to Keep These Terms Honest

Credible terms are not just text — they need to be enforced consistently. Here is how we operate on the four areas that matter most to your account.

Account Security

We verify identity through your registered mobile number and wallet. Any account showing mismatched wallet details is flagged and held until the account holder confirms ownership directly.

Data Handling

Your account data — including the mobile wallet numbers you register — is stored only for the purpose of operating your account and processing transactions. We do not sell this data.

Transaction Records

Every bKash, Nagad, and Rocket transaction is logged against your account ID. If you dispute a deposit or withdrawal, we can retrieve the transaction reference and review it with you.

Requesting Changes

To update your registered wallet number or request account closure, contact support in writing via email or the Account Help Centre. Changes take effect after identity is confirmed.

TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear — or if you need to raise a concern about your account, a wallet transaction, or an eligibility question — our support team handles these directly. We do not route terms queries through automated bots; a real team member reviews account and policy matters.

Live Chat Open the chat window on any page. Terms and account queries are handled by the same team — no separate queue for policy questions.
Email Support Send your query with your registered account number and the wallet type you use — bKash, Nagad, or Rocket — so we can pull the right records.
Account Help Centre Log in and go to Account Settings to find the help section. Policy-related requests submitted there are tracked and responded to in writing.

Common Questions About These Terms

These are the questions we hear most often when someone reads through our terms for the first time. If yours is not listed, use the support channels above.

Access depends on your local law and eligible region. Players in Dhaka and elsewhere should check whether this platform is accessible under local regulations before opening an account.

You can register one bKash, one Nagad, or one Rocket number per account. Switching to a different wallet number requires a written request verified through our support team.

We publish the updated terms on this page. Continuing to log in after the update is posted means you accept the new version. We do not email individual notifications for every revision.

Submit a closure request via email or through the Account Help Centre. Any pending Rocket, Nagad, or bKash withdrawals are processed before the account is closed.

Contact support with your bKash transaction reference number and the amount sent. We check our transaction logs and resolve confirmed mismatches against your account balance.

Yes. Multiple accounts linked to one wallet, sharing account credentials, and attempting to exploit system errors are all prohibited and can result in account suspension pending review.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.